If you have an iPhone 5 with a sleep/wake button that no longer works as it should, Apple now offers a program to replace the button free of charge.
Apple has a webpage with a full explanation of the replacement process, which is offered for iPhone 5 handsets built before April 2013. Apple spokeswoman Teresa Brewer told the Journal that the company has found that only a “small percentage” of iPhone 5 handsets have experienced such problems. For now, the fix is only available to iPhone 5 owners in the U.S. and Canada. The repair program will open up to other countries on May 2.
In order to get your sleep/wake button fixed, you either need to physically take your iPhone 5 into an Apple retail store, or into an Apple authorized service provider. Or you can mail your phone in to Apple.
Either way, your iPhone will be out of your hands for at least a few days while the repair takes place. Apple is offering loaner phones—16GB iPhone 5 models—that those who take their phones into Apple stores or authorized service providers can use. There is no such option for those who mail their handset in.
Before the repair, you’ll want to back up your data to iTunes on your computer, or to iCloud. And if you’re one of the folks who stuck with iOS 6 and never moved over to iOS 7, your phone won’t come back running Apple’s older mobile OS.
Like it or not, you’ll be updated to iOS 7. But trust us, the iOS update is a good thing, offering compatibility with the latest apps and a slew of security fixes.
Apple no longer sells the iPhone 5—instead, the iPhone 5C and 5S sit on retail shelves. Nonetheless, Apple is offering the fix after the iPhone 5′s factory warranty has expired.
If you’ve already had the sleep/wake button on your iPhone 5 replaced, you can reach out to Apple for a refund.
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